Smarter support with AI transforming customer service teams

Smarter support with AI transforming customer service teams

At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]

Jennifer Lowry

Jennifer Lowry

Senior Director, Microsoft Support

NIS2: From Awareness to Readiness

NIS2: From Awareness to Readiness

October 17th, 2024 was the deadline for EU member states to transpose the NIS2 Directive into applicable, national law. While many member states have missed the deadline, all are currently working to implement the Directive. This is a pivotal moment for CISOs and organisation leaders. According to a recent report conducted by IDC and Microsoft, […]

Mike Hughes

Mike Hughes

Business Group Director, Security at Microsoft Western Europe

Lessons from the Microsoft AI Tours: How Europe is embracing AI to transform work and business

Lessons from the Microsoft AI Tours: How Europe is embracing AI to transform work and business

An AI Tour Journey Over the past few months, Microsoft’s AI tour has travelled across 9 countries in Western Europe; Austria, Belgium, Denmark, Finland, Ireland, Italy, Portugal, Spain and Sweden, connecting 16,000+ attendees and more than 200 partners with discussions about the future of AI and the transformative capability it is bringing. Leaders emphasized the […]

Joacim Damgard

Joacim Damgard

President, Microsoft Western Europe

Copilot

The Power of Generative AI – your guide to creating your own Chief Marketing Manager Agent in Copilot

To empower Swedish Marketing leaders to drive digital transformation, Microsoft Sweden and Ledarna, the Swedish organization for managers, are jointly launching a new AI agent — The Chief Marketing Officer. The goal is to help marketing managers integrate generative AI into their daily work and thereby strengthen both strategic initiatives and operational efficiency. Data indicates […]

Helena Kappen

Helena Kappen

Chief Marketing Officer Sweden

Weighing out Windows 365 and Azure Virtual Desktop and what’s the best choice for your business

Weighing out Windows 365 and Azure Virtual Desktop and what’s the best choice for your business

Over the past few months, we’ve been taking you on a whistlestop tour into the world of Windows 365 and its many benefits (see here where it all began). Also known as Microsoft’s Cloud PC, Windows 365 is a secure, efficient and versatile solution ideal for any organization looking to embrace flexible work. However, as […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

How Windows 365 can help you get ready for Windows 10 End of Support

How Windows 365 can help you get ready for Windows 10 End of Support

We’re only a few months away from the Windows 10 End of Support deadline. Ten years since its very launch, on 14 October 2025, Windows 10 licenses will stop receiving support on security issues such as bug fixes, vulnerabilities or any other kinds of Technical Support.  Needless to say, this will leave organizations using legacy […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

How do I get started on Windows 365?

How do I get started on Windows 365?

If you’ve been following our Windows 365 series so far, you should hopefully know by now just how game-changing our solution is for any organization (but if you’ve missed it, this is a good place to start). From powering flexible and secure work on any device to supporting seamless shift and remote work, Windows 365 […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

Embracing Copilot in the legal profession

Embracing Copilot in the legal profession

Legal departments are navigating an increasingly dynamic and complex legal, regulatory, and compliance landscape. The workload is growing not just in volume, but in speed and complexity. By harnessing the power of Microsoft Copilot, legal departments can fundamentally reshape the way they work to meet these demands. This is not just inevitable – it is […]

Elena M. Grimme

Elena M. Grimme

GM & Associate General Counsel Corporate, External and Legal Affairs Microsoft Western Europe

No articles available yet