The workplace is transforming. Learn how to redefine how work gets done and foster employee engagement and culture in exciting new ways.
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At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]
Jennifer Lowry
Senior Director, Microsoft Support
To empower Swedish Marketing leaders to drive digital transformation, Microsoft Sweden and Ledarna, the Swedish organization for managers, are jointly launching a new AI agent — The Chief Marketing Officer. The goal is to help marketing managers integrate generative AI into their daily work and thereby strengthen both strategic initiatives and operational efficiency. Data indicates […]
Helena Kappen
Chief Marketing Officer Sweden
We’re only a few months away from the Windows 10 End of Support deadline. Ten years since its very launch, on 14 October 2025, Windows 10 licenses will stop receiving support on security issues such as bug fixes, vulnerabilities or any other kinds of Technical Support. Needless to say, this will leave organizations using legacy […]
Marco Cattaneo
Go to Market Manager for Cloud Endpoints at Microsoft Western Europe
If you’ve been following our Windows 365 series so far, you should hopefully know by now just how game-changing our solution is for any organization (but if you’ve missed it, this is a good place to start). From powering flexible and secure work on any device to supporting seamless shift and remote work, Windows 365 […]
Marco Cattaneo
Go to Market Manager for Cloud Endpoints at Microsoft Western Europe
In my role as COO for Microsoft Western Europe, I’m seeking ways to accelerating business performances with a sustainable and transformative approach: delivering value to our customers, driving operational excellence and empowering transformative growth. With AI impacting all dimensions of work, it is critical for organizations to evolve the way they operate, embracing AI in […]
Alessandra Brambilla
Chief Operating Officer - Microsoft Western Europe
In the recent history of technology, our focus for software and online experiences has been on the enablement of speed to data. In the era of AI, we are seeing a shift towards speed of outcome, giving us the delivery of content, insights and innovation at a remarkable pace. With this technology being accessible with […]
Joacim Damgard
President, Microsoft Western Europe
As the General Manager of Enterprise Sales at Microsoft, Western Europe, my focus is on helping our Sales team build stronger and more meaningful connections with our customers. Generative AI plays a critical role to help us achieve this objective. By streamlining workflows, automating routine tasks, and enhancing client engagement with AI-driven insights, Microsoft Copilot […]
Anne Sheehan
General Manager Enterprise Commercial Microsoft WE
Businesses around the world are increasingly looking for a solution to help them empower their workforce while also keeping costs down. In a world where every digital initiative requires conspicuous investment and the return is not always guaranteed, having a solution that does, indeed, ensure them both can make a huge difference. Enter Windows 365. […]
Marco Cattaneo
Go to Market Manager for Cloud Endpoints at Microsoft Western Europe
Throughout history, the right tool, in the right hands, has sparked transformation. Right now, in the era of AI, we are experiencing the most exciting shift of our generation. And in the era of AI, work moves at the speed of AI as well. In my role as President of Microsoft Western Europe, I’ve learned […]
Joacim Damgard
President, Microsoft Western Europe
In all the excitement around the potential of generative AI, it’s easy to focus on one misleading question. Business leaders don’t really need to ask themselves whether their organization should use generative AI. With findings from the IDC showing that organizations are realizing an average return of $3.5 for every $1 they’ve invested in generative […]
Joacim Damgard
President, Microsoft Western Europe
In today’s increasingly competitive world there has never been a more important time for businesses to be aligned in their ways of working. Success demands that everyone within the organisation is pulling in the same direction but as Microsoft’s Work Reworked report reveals, there is still much room for improvement. This is highlighted in the […]
Johanna Winqvist
Microsoft, Modern Workplace
Are you at risk of getting burned out at work? After a full day of work, you leave the office, only to be bombarded with a stream of emails from colleagues, customers and managers, requiring attention. So, you arrive home, say hello to spouse and kids, have a quick dinner, and start answering emails…. Sound […]
Johanna Winqvist
Microsoft, Modern Workplace
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