Work & Productivity

Work & Productivity

The workplace is transforming. Learn how to redefine how work gets done and foster employee engagement and culture in exciting new ways.

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Smarter support with AI transforming customer service teams

Smarter support with AI transforming customer service teams

At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]

Jennifer Lowry

Jennifer Lowry

Senior Director, Microsoft Support

NIS2: From Awareness to Readiness

NIS2: From Awareness to Readiness

October 17th, 2024 was the deadline for EU member states to transpose the NIS2 Directive into applicable, national law. While many member states have missed the deadline, all are currently working to implement the Directive. This is a pivotal moment for CISOs and organisation leaders. According to a recent report conducted by IDC and Microsoft, […]

Mike Hughes

Mike Hughes

Business Group Director, Security at Microsoft Western Europe

Copilot

The Power of Generative AI – your guide to creating your own Chief Marketing Manager Agent in Copilot

To empower Swedish Marketing leaders to drive digital transformation, Microsoft Sweden and Ledarna, the Swedish organization for managers, are jointly launching a new AI agent — The Chief Marketing Officer. The goal is to help marketing managers integrate generative AI into their daily work and thereby strengthen both strategic initiatives and operational efficiency. Data indicates […]

Helena Kappen

Helena Kappen

Chief Marketing Officer Sweden

Weighing out Windows 365 and Azure Virtual Desktop and what’s the best choice for your business

Weighing out Windows 365 and Azure Virtual Desktop and what’s the best choice for your business

Over the past few months, we’ve been taking you on a whistlestop tour into the world of Windows 365 and its many benefits (see here where it all began). Also known as Microsoft’s Cloud PC, Windows 365 is a secure, efficient and versatile solution ideal for any organization looking to embrace flexible work. However, as […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

How Windows 365 can help you get ready for Windows 10 End of Support

How Windows 365 can help you get ready for Windows 10 End of Support

We’re only a few months away from the Windows 10 End of Support deadline. Ten years since its very launch, on 14 October 2025, Windows 10 licenses will stop receiving support on security issues such as bug fixes, vulnerabilities or any other kinds of Technical Support.  Needless to say, this will leave organizations using legacy […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

How do I get started on Windows 365?

How do I get started on Windows 365?

If you’ve been following our Windows 365 series so far, you should hopefully know by now just how game-changing our solution is for any organization (but if you’ve missed it, this is a good place to start). From powering flexible and secure work on any device to supporting seamless shift and remote work, Windows 365 […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

The new era of storytelling and strategy

The new era of storytelling and strategy

Blaise Pascal once said, ‘If I had more time, I would have written a shorter letter’. As communications professionals, we often face the same challenge. Crafting concise, impactful messages can be time and energy consuming, especially when we’re juggling multiple tasks and tight deadlines. That’s exactly where Copilot has been a game-changer for me and […]

Lenka Cabelova

Lenka Cabelova

Communications Director Western Europe

Revolutionizing workflows with customized autonomous agents 

Revolutionizing workflows with customized autonomous agents 

In my role as COO for Microsoft Western Europe, I’m seeking ways to accelerating business performances with a sustainable and transformative approach: delivering value to our customers, driving operational excellence and empowering transformative growth. With AI impacting all dimensions of work, it is critical for organizations to evolve the way they operate, embracing AI in […]

Alessandra  Brambilla

Alessandra Brambilla

Chief Operating Officer - Microsoft Western Europe

Transforming every workflow, every process with AI agents

Transforming every workflow, every process with AI agents

In the recent history of technology, our focus for software and online experiences has been on the enablement of speed to data. In the era of AI, we are seeing a shift towards speed of outcome, giving us the delivery of content, insights and innovation at a remarkable pace.   With this technology being accessible with […]

Joacim Damgard

Joacim Damgard

President, Microsoft Western Europe

Streamlining Success – Harnessing Microsoft Copilot for Sales

Streamlining Success – Harnessing Microsoft Copilot for Sales

As the General Manager of Enterprise Sales at Microsoft, Western Europe, my focus is on helping our Sales team build stronger and more meaningful connections with our customers. Generative AI plays a critical role to help us achieve this objective.   By streamlining workflows, automating routine tasks, and enhancing client engagement with AI-driven insights, Microsoft Copilot […]

Anne Sheehan

Anne Sheehan

General Manager Enterprise Commercial Microsoft WE

How Windows 365 will help you empower your workforce while keeping costs down

How Windows 365 will help you empower your workforce while keeping costs down

Businesses around the world are increasingly looking for a solution to help them empower their workforce while also keeping costs down. In a world where every digital initiative requires conspicuous investment and the return is not always guaranteed, having a solution that does, indeed, ensure them both can make a huge difference. Enter Windows 365. […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

Windows 365 use cases: 5 ways to secure and empower your flexible work

Windows 365 use cases: 5 ways to secure and empower your flexible work

Currently used by more than half of Fortune 500 companies in the world, Windows 365 is the most secure, efficient and versatile solution any organization can adopt to embrace flexible work. Also known as Microsoft’s Cloud PC, it creates a powerful virtual machine that provides a complete and personal Windows experience in the Microsoft Cloud, […]

Marco Cattaneo

Marco Cattaneo

Go to Market Manager for Cloud Endpoints at Microsoft Western Europe

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